Privacy Policy

Privacy Policy

(Last Updated 15th Feb 2019)

Cab Guru Limited is committed to protecting our visitors’ and account holders’ privacy. The following Privacy Policy outlines the information Cab Guru Ltd, (the “Company”, “we”, or “us”) may collect and how we may use that information to better serve visitors and members. BY USING OUR WEBSITE AND ANY MOBILE APPLICATION (COLLECTIVELY, THE “SERVICE”), YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices.

We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the Service and/or email notification. Any such change, update or modification will be effective immediately upon posting and/or electronic delivery.

If you have questions about this Privacy Policy, please contact us at info@cabguru.com

 

Tracking information, “Cookies” & IP Address Use

Tracking information is collected as you navigate through our website (the “Website”) or use the Service, including, but not limited to geographic areas.

To help us serve your needs better, we use “cookies” to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your web browser. Users of the Website should be aware that non-personal information and data may be automatically collected by virtue of the standard operation of the Company’s computer servers or through the use of “cookies”. Cookies are files a website can use to recognise repeat users and allow a website to track web usage behaviour. Cookies take up minimal room on your computer and cannot damage your computer’s files. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. Users should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. There may, however, be some features of the Service which require the use of cookies in order to customise the delivery of information to you.

The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.

 

What information do we collect?

We collect information during various stages of your use of our Service. The current information that we gather can be split into 3 categories, these are listed and then referenced throughout this document below:

Contact Information

  • Your email address

  • Your username

  • Your mobile number

 

Payment Information

  • Credit/Debit Card Billing Address and Encrypted (and tokenized) Credit/Debit Card information *

*If you choose credit/debit card as your payment method

 

Other

  • Your feedback which you provide at the end of a booking using Cab Guru

  • Your IP Address

 

Why do we collect this information?

We only handle the information we need to provide a superior service, and to ensure that we are safe and secure – protected from fraud.

 

Which 3rd Parties have access to my information, and why?

We work with a number of 3rd Parties to ensure that we can provide the superior service. These are listed below, along with the reasons.

  • The Cab Guru Cab Companies

We provide your contact information to ensure that they are able to provide the superior service that we have promised to you. They also may receive feedback provided by you in regards to the service they have provided. This information is only provided to the Cab Companies that you use on our network.

  • Worldpay

We provide your contact information, Payment Information and your IP Address. This is to ensure a safe and secure payment solution with your credit/debit card. We also provide this information to Worldpay to ensure that they can manage and tackle fraud. This information is only provided if you choose credit/debit card as your payment method.

  • Zendesk

Upon contacting us at support@cabguru.com your contact information is inputted into Zendesk. This is to ensure that we can provide superior customer service to you.

  • Faretext

We provide Faretext with your mobile number. This is to ensure that we can communicate to you via SMS and provide superior customer service. This information is provided to Faretext upon registration when we send out verification text.

  • Cordic Ltd

They manage elements of our infrastructure. As a result, they have access to your Contact Information, Payment Information, along with Feedback and your IP Address. They are fully compliant with GDPR.

  • Microsoft/Office 365

Although we do not provide Microsoft with any information, they are still a data processor as we use their infrastructure. They are fully compliant with GDPR.

  • Mailchimp

We provide Mailchimp with your contact information. This allows us to send out important communications, including, but not limited to ‘marketing, notifications of updates to our policies and terms, notifications of data breaches’

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

The Company cooperates with government and police and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of the Company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.

The personally identifiable information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

 

How can I get a report of my data?

We can provide a report of the data that we have. Please request this by emailing info@cabguru.com

 

How can I request for my data to be deleted? (Utilise my ‘right to be forgotten/right to erasure’)

You may request this by emailing info@cabguru.com

 

How can I update my information if it is incorrect?

You may update your information in the App or Web Portal, or you can contact us at support@cabguru.com

 

How can I utilise my right to restrict my information from being used in processing?

You may request this by emailing info@cabguru.com

 

What happens if there is a data breach?

In the unlikely event there is a data breach, and the breach is likely to result in a high risk of adversely affecting your rights and freedoms, then we are duty bound to inform you, without undue delay (72Hrs). We will inform the ICO (Information Commissioner’s Office) of the breach, within 72Hrs of discovery. Rest assured that the likelihood of this is low, and that you credit/debit card information is fully encrypted to required regulations to reduce the impact of a data breach if one was to occur.

 

Will you ever sell my data?

Never – your data belongs to you. You have trusted us with it and we will never sell it. Rest assured your data is safe with us.

 

How can I see my preferences on marketing and promotional information?

iOS/Android

  1. Load up the Cab Guru App & sign in

  2. Tap top left on the 3 lines

  3. Tap onto ‘Settings’

  4. Tap onto ‘Notifications’

 

Web

  1. Head to book.cabguru.com & sign in

  2. Hover over the yellow bar at the top right.

  3. Click onto profile, and confirm password

 

Where can I go if I still have questions?

If you have any questions, please email us on info@cabguru.com We’ll be more than happy to explain and answer any questions.